Subway Restaurant
c/o Larry Feldman, CEO
325 Bic Drive
Milford, CT 06461-3059
February 22, 2010
McKell Webb, Customer
251 W. 1600 N.
Logan, UT 84341
Dear Mrs. McKell Webb
I am sorry to hear about your poor experience at our Tremonton restaurant. The Subway Restaurant takes pride in our excellent customer service, high quality food and positive environment. Although Subway strives to uphold a high standard, we know that we cannot monitor the quality of our customer service at all times. Our managers are aware of this standard they need to maintain in each franchise but occasionally our employees cross customers negatively.
The Tremonton franchise has been contacted of the situation and proper actions are being taken to ensure the highest quality customer service. We apologize for the negative experience you have had with Subway and hope that it will not stifle your business with us. We are pleased to award you with a $50 gift certificate that is en route to the mailing address you included in your letter. We know that this does not justify what has occurred but hope that you will forgive us and return to dining with Subway Restaurants.
If there are any other problems or concerns dealing Subway feel free to contact me or any other Subway executives. Thank you for time and sharing your experience with us, we are always eager to hear how we can improve our company.
Sincerely,
Larry Feldman
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