McKell Webb
251 W. 1600 N.
Logan, UT 84341
(208) 431-5043
February 17, 2010
Subway Restaurant
c/o Larry Feldman, CEO
325 Bic Drive
Milford, CT 06461-3059
Dear Mr. Larry Feldman:
On Monday, Feb. 16, 2010 my husband and I visited your Tremonton, Utah restaurant where our experience was not satisfactory.
We walked into the store where we were not greeted. When we asked what sandwiches qualify for the $5 foot-long, the sandwich artist mumble and was unclear. When we asked her to repeated what she had said, she all but yelled at us. After we ordered she ‘slopped’ our sandwich together. We then moved on to check out where we ordered fountain drinks. As we filled our cups I noticed many black particles in my cup. I showed the cashier and all she could say was, “Sometime the machine does that. I guess you could just run it until it comes clean.” We chose not to waste our time and left the restaurant feeling very frustrated.
To resolve this problem, I would appreciate a gift card or vouchers for free sandwiches.
I expect your response with a resolution and hopes that your employees are taught how to handle customers. Please contact me at 208-431-5043 or by the address below.
Sincerely,
McKell Webb
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